Globe SIM Card Replacement Process

Losing or damaging your Globe SIM card can be inconvenient, but Globe Telecom offers a straightforward replacement process to help you stay connected. In this guide we provides a step-by-step approach to replacing your Globe SIM card, ensuring you can resume your mobile activities with minimal disruption.

Globe SIM Card Replacement Process

Globe SIM Card Replacement services works for both prepaid and postpaid customers. Whether your SIM card is lost, stolen, damaged, or you wish to upgrade to a newer technology (LTE or 5G), we have a simple procedures to assist you. We make it easy with 3 simple steps as below.

1. Reason for Replacement
2. Documents Required
3. Process Steps for Globe Replacement

Identify the Reason for Replacement

• Lost or Stolen SIM Card: If your SIM card is lost or stolen, it's crucial to report it immediately to prevent unauthorized use. You can do this by contacting Globe's customer service or visiting a Globe store. For postpaid customers, temporary disconnection can be arranged to secure your account. 
• Damaged SIM Card: If your SIM card is damaged and not functioning properly, a replacement is necessary to restore service.

Prepare Documents Required for the Globe SIM Card Replacement Process 

1. Valid Identification Type: Present your government-issued ID. Your passport or driver's license also acceptable.
2. Affidavit of Loss: For lost or stolen SIM cards, a notarized affidavit of loss is required, detailing your name, citizenship, address, mobile number, and the circumstances of the loss. 
3. Authorization Letter: If someone else is processing the replacement on your behalf, provide a notarized Special Power of Attorney (SPA) and valid IDs of both parties.

Step-by-Step Process for Globe SIM Card Replacement

To get a replacement SIM card with the same phone number, carefully follow these process steps.

1. Visit the Nearest Globe Store

Head to the closest Globe store or authorized dealer. Use the Globe Store Locator to find one near you.

2. Explain Your Request

Inform the Globe representative of your reason for replacement. They’ll guide you through the process and verify your identity using the documents provided.

3. Fill Out the Necessary Forms

If required, complete a Customer Acknowledgment Form digitally in-store.

4. Submit Your SIM Replacement Request

Once all documents are verified, submit your request for processing.

5. Pay Any Applicable Fees

For prepaid customers, some SIM replacements may involve a fee (e.g., PHP 99 for certain upgrades). Ask the representative for details.

6. Wait for Activation

Globe will activate your replacement SIM within 24 hours of issuance.

7. Verify Your New SIM is Activated

Insert the new SIM card into your phone and confirm its status. Once Globe activates it, your new SIM will be ready to use, allowing you to make calls, send texts, and access mobile data.

The waiting time for SIM activation is similar for new SIM registration, complete process found at simregistrations.org trusted website.

Contact Globe Support

If your new SIM isn’t working after 24 hours, contact Globe’s customer service hotline (02 7730 1000) for assistance.

Note: For eSIM replacement, you can process SIM activate by following the QR code, works for both iOS and Android devices.

Fees Associated with SIM Replacement

The cost of SIM replacement depends on the following reasons. You can verify the details at www.globe.com.ph/help/sim-replacement/

• Damaged SIM Card: A fee of PHP 99 applies for postpaid customers starting March 15, 2024.
• Lost or Stolen SIM Card: Replacement fees may apply; it's advisable to confirm the current rates with Globe customer service.
• Upgrade to LTE/5G or eSIM: Upgrading to an LTE/5G SIM is free, while upgrading to an eSIM may incur a fee of PHP 99 for prepaid customers. 

Important Tips for SIM Replacement

• Backup Contacts: Before replacing your SIM card, ensure that your contacts and important data are backed up to avoid data loss.
• Stay Informed: Follow the official Globe's SIM registration website www.simregistrations.org and reach contact customer service for updates on SIM replacement policies and fees.
• Protect Your SIM: Keep your SIM card holder to yourself to prevent physical damage. And please avoid sharing your SIM card with others to reduce the risk of loss or theft.